Privacy Policy

 

1. Introduction 

1.1 This Privacy Policy (“Policy”) sets out how the company named in the imprint (hereinafter “ Xraneo. ”, “ we ”, “ us ”, “ our ”) collects and processes personal information about you when you visit our website (“Website”), use our mobile applications and games (“Application”), attend or participate in one of our events or visit one of our stores. By continuing to use this website or application, you confirm that you have read this Policy.

1.2 If we change anything material about this Policy (what information we collect, how we use it, or why we use it), we will highlight those changes at the top of the Policy and provide you with a prominent link for 30 days after the change and before for the change to take effect.

2 Information we collect

2.1 Information you provide to us . You may provide us with information, including information that may identify you (“personal information”), when you use our website, contact us, participate in any of our contests, promotions or surveys, post on our websites, subscribe to receive our newsletter . , purchase our products or services, book events through the website, create an account or use our applications or when you communicate with us and us through one of our social media platforms, for example through our tools of chatbot. When we ask you for the required information, we will collect the information contained in the relevant forms or pages. You may choose to provide us with additional information when you contact or interact with us.

2.2 If you are a regular user of our website or application, you may wish to create an account (“Account”) with us. The information you provide when setting up your account may include your name, account username, email address, gender, country of residence, phone number, or, if applicable, your social media credentials. If you register for an account with us, you will also create a unique password, which will allow you to access your account. We will also collect information about your favorite content on our apps and website (such as the video you like) and information related to the content you have selected to access offline (such as videos on our apps that you download to watch later).

2.3 If you purchase games, services, applications (including in-app purchases) or other products on our website, we will also collect your delivery address, billing address and payment information. Please note that we will not store your payment information, this will be done through a third party payment company.

2.4 If you visit one of our stores, we may also collect information about your preferences associated with your visit to the store, such as dietary requirements or visiting preferences.

2.5 If you sign up to receive one of our newsletters or receive other forms of direct communications from us, you may provide us with your name, email address, gender, date of birth and interests.

2.6 When you use our websites or applications, we may use your personal information to create specialized recommendations to improve your user experience. This may include recommending content for you to view based on your viewing history or Facebook likes and interests (as applicable). We will not collect your Facebook, Twitter or Google+ username or password, but we may collect details from these websites that confirm whether you are logged into the Application using your Facebook, Twitter or Google+ accounts. This information is used to access and extract certain information about you from your Facebook, Twitter or Google+ profiles to improve your user experience and provide you with meaningful content. This is information that you make publicly available in your profile. We do not access your personal account settings.

2.7 With your consent, our applications may make use of GPS tracking to provide you with location-based features and the applications may also access the photos and videos that you store on your mobile device to allow you to upload videos and photos for your use. within the applications. Finally, apps can use push notifications to send you notifications, for example the app can send you a notification when another player beats your high score. When you use the app for the first time, you will be asked if you want to activate these features in your settings menu. If you choose not to activate these features or disable them later, you may not be able to use the full range of services in the application.

2.8 Information We Collect Automatically . When you visit our website, use our applications, we may automatically collect the following information: your IP address, login information, location information, browser type and version, browser plug-in types and versions, operating system and platform, information about your visit, including the URL clickstream to, through and from our website, your advertising ID (if this is supported by your device, such as an Apple product or a Google product), the products viewed or searched, videos you have accessed, download errors, length of visits to certain pages, page and app interactions, downloading media for offline access, screen resolution, processing power and memory device errors, playback errors and buffering issues, user behavior such as duration of application usage, and unique device identifiers (for example, an IMEI address (a unique number assigned to mobile phones that use mobile networks). GSM to help them identify valid mobile devices)). We collect information automatically through the use of various technologies, including through “cookies” and “web beacons.”

2.9 We may also collect information about you through our security systems when you visit our facilities or attend our events.

2.10 Information we receive from other sources . We may receive information about you from other sources if you use any of the other services we provide on our website, our applications or from other Xraneo entities and affiliates. We are also working closely with third parties (including, for example, business partners and/or sponsors, technical, payment and delivery services subcontractors, advertising networks, analytics providers, search information providers, credit reference agencies) and we can receive information. about you from them (including information that is publicly available).

3 Why we use your information

3.1 We use the information we collect to provide you with the best possible experience when you access our website and applications and interact with us, including through the use of our services and products. This includes using your information for the following purposes:

• (a) provide and improve our products and services: We use your information to provide you with the products and services you have requested, including when you make a purchase, book an event, send you confirmation emails, or otherwise communicate with you in connection with your Account. We use your information to improve and adapt our website, applications, products and services to better suit the behaviors and technical capabilities of our users;

• (b) create and manage your Account: We use your information to create your Account and manage our relationship with you. We also use your information to communicate with you regarding your Account and our services;

• (c) administer the website and applications: We use your information to administer our website and applications for internal operations, including for troubleshooting purposes and to understand any errors you may encounter when using our website and applications;

• (d) improve the use and content of our websites and applications: we use your information to improve the content of our websites and applications and ensure that it is presented in the most effective way for you and your devices;

• (e) security and protection: We use information collected on our website and applications as part of our efforts to keep our website and applications secure and to help manage and administer our IT systems. We use the information collected through our security systems to help keep our facilities and the people who attend our events safe and secure.

• (f) marketing: we use your information to contact you and keep you updated about our activities and events and those of third parties in which you may be interested and to make suggestions and recommendations on our website and Applications about goods or services that may interest you. . We will provide this information to you via email (subject to your prior consent if legally required), push notifications in our applications, personalized notifications on our websites, targeted advertisements on our website and third party applications and platforms, text messages, networks social or telephone. ;

• (g) online advertising: We use your information to measure or understand the effectiveness of advertising we serve to you and others, and to provide you with relevant advertising. We also use your information when we communicate with you through social media to build and maintain our brand on social media;

• (h) personalize and tailor your experience: Where permitted by law, we may combine information we receive from third-party sources, including social media websites, with information you provide to us and information we collect about you, including cookies and web beacon information. We may use this information and the combined information to learn more about your preferences as our customer, to improve your user experience on our website and applications and to provide you with information, content and offers tailored to your needs;

• (i) provide a consistent experience across devices and platforms: We will compare information collected and provided by you on one device or platform to information collected and provided by you on other devices and platforms;

• (j) provide customer service and handle any complaints or requests: We may use your information to provide you with more efficient customer service and handle any complaints or requests on your behalf;

• (k) to make necessary disclosures and enforce the law: We may use your information to make necessary disclosures in response to requests that we are legally required to comply with, to law enforcement or regulatory authority, body or agency or in defense of legal claims. Additionally, to enforce our Terms and Conditions and/or this Policy; and

• (l) manage a sale, transfer or reorganization of one of our business entities.

4 Legal bases for using your information

4.1 Our processing of your personal information will be based on a variety of legal bases, including:

• (a) where you have given your consent: for example, we require your consent to process your personal information for direct marketing activities, when using technology such as cookies or when processing special categories of data, such as your dietary requirements;

• (b) where processing is necessary for the performance of a contract: for example, to enable us to facilitate the booking of an event, to deliver products you have ordered from our web store or to facilitate an in-app purchase;

• (c) where we must comply with a legal obligation: for example, we may need to disclose your data to a law enforcement agency or to you or our representatives acting in a legal dispute; and

• (d) where processing is necessary for the purposes of our legitimate interests: this includes, for example, to: (1) provide our products and services to you; (2) ensure that your Account is adequately protected and that our website, applications, network and information technology are secure and used appropriately; (3) better understand how you use our products, services applications and website and make improvements; (4) research and analyze the products and services you want; (5) tailor our content, marketing, promotions and offers to those most relevant to your interests; (6) maintain a profile on both social and traditional networks; (7) efficiently communicate and perform social analysis and content performance on social media; (8) provide security about our business and who we partner with and monitor areas around and within our facilities to protect our employees, customers and members of the public against unlawful acts or criminal activity; (9) develop and maintain relationships with suppliers, partners and other companies and deal with the people who work for them; (10) stay abreast of up-to-date market practices to ensure that we are offering a service that is competitive and meets our customers' expectations; and (11) determine the effectiveness of advertising on our website, applications and associated websites. In some jurisdictions, this type of processing requires consent. We will obtain your consent where we are legally required to do so. clients and members of the public against unlawful acts or criminal activities; (9) develop and maintain relationships with suppliers, partners and other companies and deal with the people who work for them; (10) stay abreast of up-to-date market practices to ensure that we are offering a service that is competitive and meets our customers' expectations; and (11) determine the effectiveness of advertising on our website, applications and associated websites. In some jurisdictions, this type of processing requires consent. We will obtain your consent where we are legally required to do so. clients and members of the public against unlawful acts or criminal activities; (9) develop and maintain relationships with suppliers, partners and other companies and deal with the people who work for them; (10) stay abreast of up-to-date market practices to ensure that we are offering a service that is competitive and meets our customers' expectations; and (11) determine the effectiveness of advertising on our website, applications and associated websites. In some jurisdictions, this type of processing requires consent. We will obtain your consent where we are legally required to do so. (10) stay abreast of up-to-date market practices to ensure that we are offering a service that is competitive and meets our customers' expectations; and (11) determine the effectiveness of advertising on our website, applications and associated websites. In some jurisdictions, this type of processing requires consent. We will obtain your consent where we are legally required to do so. (10) stay abreast of up-to-date market practices to ensure that we are offering a service that is competitive and meets our customers' expectations; and (11) determine the effectiveness of advertising on our website, applications and associated websites. In some jurisdictions, this type of processing requires consent. We will obtain your consent where we are legally required to do so.

5 How we share and disclose your information

5.1 We may share your information with our Xraneo affiliates . for the purposes described in section 3 of this Policy and with third parties, including, but not limited to, subcontractors (including their agents) and professional advisors, advertising agencies, advertising networks, IT providers, database providers, backup and disaster recovery specialists, email providers and other service providers necessary to improve our products and services.

5.2 We:

• (a) share aggregated, anonymized or other de-identified data with advertisers, advertising networks and social networks that require the data to select and display relevant advertisements to you and others. We will also use aggregated information to help advertisers reach the type of audience they want to target;

• (b) make use of the personal information we have collected from you to help our advertisers display their advertisements to a target audience and present our promotional messages to you. This means that you will be presented with advertisements that are more relevant to you as a result of the personal information we hold about you; and

• (c) share your personal data and access information from analytics providers and search engines that help us improve and optimize the website and applications for better personalization of content and advertising.

5.3 Our suppliers and service providers must comply with our standards on information processing and security. The information we provide to them, including your personal information, will only be provided in connection with the performance of their role. They will not be permitted to use your personal data for any purpose other than that described in this Policy.

6 How to participate or not participate in direct marketing

6.1 We, and selected third parties, may use the information you provide to us on our website and through our applications for direct marketing purposes to provide updates, newsletters, event information or other communications which we believe may be of interest to you.

6.2 Where required by law, your prior consent will be obtained before direct marketing is sent to you. In any case, we will offer you the option to unsubscribe in each communication sent.

6.3 You can object to receiving direct marketing from us at any time by contacting us by email at the email address detailed below in section 17 or by selecting the unsubscribe option in our email communications.

7 Analysis and advertising tools

7.1 To ensure that our online advertising is personalized and interesting to you, we analyze your behavior on our sites, partner websites, our applications and your interactions with us. For example, we track when you click on articles or our ads (found on our websites and third-party websites), when you interact with us on social media (mentioning us or our products), when you communicate directly with us (which may include communicating with our chatbot tools used on social media), when you purchase tickets to one of our events, when you purchase our products, when you attend our events, when you open and interact with our marketing communications and where you have come from to visit our website or download our applications.

8 Cookies and other technologies

8.1 We collect information automatically through the use of “cookies”. Cookies may be set by us or they may be set by third parties. A cookie is a text file containing small amounts of information that a website can send to your browser, which can then be stored on your computer as a label that distinguishes your computer but does not name it. Some of the pages on our website use cookies to provide you with a better service when you return to the website. You can decide which cookies we activate in our cookie settings.

8.2 We also use “web beacons”, also known as “single pixel GIFs”, “clear GIFs” or “tags”. Web beacons are small graphic images that may be included on our website. Web beacons allow us to optimize our products and services and provide us and third-party partners with analytical information, such as how many visitors our website receives. We may also use web beacons in our email correspondence to determine whether you open them or take some other action. We also work with other organizations to place our web beacons on their websites or in their advertisements. We do this to help us develop statistics about how often clicking on an ad on an Xraneo website results in a purchase or other interaction on the advertiser's website.

8.3 For our applications, we collect information automatically through the use of unique device identifiers (“ID”). An ID is a specific string of numbers and letters (a “character string”) that is assigned to your device, but does not name it. Identification allows us and our selected third parties to track your behavior when you use the Application. Almost all applications use identification technology. IDs serve several purposes, such as remembering your preferences and generally improving your user experience. IDs can tell us, for example, whether you have used our applications before or whether you are a new user. They can also help ensure that the ads you see across apps are more relevant to you and your interests. This functionality makes IDs extremely useful in improving your user experience.

9 Links to other websites and social networks

9.1 Where we provide links to other websites, we do so for information purposes only. Other websites are outside our control and are not covered by this Policy. If you access other websites using the links provided, the operators of these websites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours.

9.2 On some pages of our website, third parties who provide content, applications or plugins through our website may track your use of content, applications and plugins or personalize content, applications and plugins for you. For example, when you share an article using a social sharing button on our website (for example, Facebook, Twitter or Google Plus), the social network that created the button will record that you have done so.

10 data retention

10.1 We will not retain your information for longer than is necessary for our business purposes or for legal or regulatory requirements.

10.2 We will retain your information for as long as you have an Account with Xraneo and for a period of time thereafter if necessary to comply with our legal obligations, such as retaining information for tax and accounting purposes. We retain your information in accordance with our internal data retention procedures.

10.3 If you object or opt out of receiving direct marketing communications from us, we will delete your contact details and marketing permissions to ensure that you do not receive future marketing communications from us. Additionally, we will not delete personal data if it is relevant to an investigation or dispute. It will continue to be stored until those issues are fully resolved.

10.4 In all cases, we will continue to protect your personal data in accordance with the terms of this Policy. We will also periodically update our information to ensure we keep it up to date.

11 Your rights

11.1 Subject to applicable law, you may have the following rights, in certain circumstances, in relation to your personal information:

• (a) Right to access your personal information. If you would like a copy of the personal information we hold about you, please contact us at the email address set out below. Before responding to your request, we may ask you to verify your identity and provide more details about your request. We will endeavor to respond within an appropriate time frame and, in any case, within the time limits required by law.

• (b) Right to rectify, erase or restrict the processing of your personal information. If you wish to rectify, delete or restrict the processing of your personal information, please contact us at the email address indicated below. It is your responsibility to ensure that you send us true, accurate and complete information and to keep this information up to date.

• (c) Right to withdraw consent. Where you have provided your consent to processing, you may withdraw your consent at any time by contacting us at the email address set out below in section 17.

• (d) Right to data portability. You can ask us to help you move some of your information to other companies. To help with that, you have the right to request that we provide your information in an easily readable format to another company. You can send your request by email to the email address listed below.

• (e) Right to object. You can object to the way we process your personal information, or object to direct marketing based on profiling where this is based on legitimate interests, by sending your request by email to the email address set out below.

• (f) Right not to be subject to an automated decision (see section 12 below for further details).

• (g) Right to file a complaint with a supervisory authority. You can contact your local regulator if you have a complaint regarding how we handle your personal information.

11.2 If you have chosen to have an Account, you can access the personal information we hold about you through your Account to obtain a copy of it and correct, amend or delete information that is inaccurate. You can also close your account at any time.

11.3 If you wish to exercise any of your rights listed above, you can contact us at the email address detailed in section 17.

12 Profiling

12.1 We may use your data to try to obtain more information about you so that we can better predict what products and services may interest you.

12.2 On some of our e-commerce websites, we employ service providers who use automated decision-making to verify your address and assess your creditworthiness. This allows us to ensure that we use correct address data and to assess the risk of non-payment for our products and services.

13 Information security

13.1 We apply physical, technical and administrative measures to protect your personal information under our control from unauthorized access, collection, use, disclosure, copying, modification or deletion. All information you provide to us is stored on secure servers.

13.2 Where you have a password that enables you to access our website or application, you are responsible for keeping this password secure and confidential.

14 international transfers

14.1 As the Internet is a global environment, the use of the Internet to collect and process personal information necessarily involves the transmission of data internationally. While we generally store all personal information we collect about you through our website or app in your region (for example, for European visitors, in the European Economic Area), your personal information may be transmitted to parties outside of your region (where data protection laws may be different, for example in the United States), including our affiliates.

14.2 If such a transfer occurs, we have implemented safeguards and data protection solutions to ensure that your information is adequately protected in third countries, for example by using standard contractual clauses. If you wish to obtain details of such safeguards, you may request them by contacting us by email detailed in section 17.

15 Use of this website or our applications by minors

15.1 By using this website or application, you confirm that you are over 16 years of age. For this website or application, if you are 16 years old or younger, you must request permission from your parents/guardians beforehand. Users without this consent are not authorized to provide us with information and if they do so, we will stop processing their information as soon as we become aware of it.

16 Policy changes

16.1 This Policy was last updated on July 7, 2021. A notice will be displayed for 30 days whenever this Policy is materially changed. By continuing to use our website or application, you confirm that you accept the relevant changes.

17 Questions, concerns, complaints about this Policy and the DPO contact information

17.1 If you have a question, concern or complaint about this Policy or our handling of your information, you can contact us: Xraneo@outlook.com